Support for the human behind the employee.

Our EAP is designed for Canadian organizations of all sizes, from growing businesses to large, complex employers and partner organizations. With Arcora’s flexible whole-person well-being supports, employees and eligible family members can get professional guidance for a wide range of personal, relationship, workplace and mental health challenges.

Individuals connect with Arcora to access confidential support, and we carefully match them with a suitable professional based on their needs and preferences. This may include counselling, other EAP services or a combination of supports, such as counselling alongside eldercare guidance for someone navigating care for an aging parent.

Arcora takes a highly personalized, human-centred approach that focuses on provider fit, continuity of care and flexible access. Our model is designed to support individual needs while giving organizations a dependable, scalable program that can work alongside existing benefits.

The Arcora Network includes counsellors with a wide range of clinical backgrounds, designations and areas of expertise. We look for professionals who have a master’s degree or PhD in their field and at least three (preferably five) years of post-graduate counselling experience. We regularly review provider qualifications and assess service quality as part of our network standards.

Arcora works with organizations to support implementation, employee awareness and ongoing program management. Aggregate utilization reporting and program insights help organizations understand how the EAP is being used and identify relevant trends while protecting employee confidentiality.

Arcora’s EAP helps fill the gap between everyday well-being needs and more formal health benefits. It gives employees timely access to confidential support, while helping organizations strengthen their overall benefits offering. EAP counselling can also help reduce psychology-related Extended Health Care utilization and experience-rated benefits spend.

Arcora’s EAP has shown an evidence-based reduction in employees’ psychological distress, along with improved work functioning and overall well-being. For organizations, this translates to healthier teams, stronger productivity, improved retention and a more supportive workplace culture. Outcomes are measured through validated workplace and well-being indicators, client assessments before and after service access and program research using Arcora data—all overseen by a PhD-level research psychologist.