Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
Why do counsellors and coaches need to send annual proof of registration and insurance?
The professionals in our network must be in good standing with their insurance and relevant professional associations. Ensuring both insurance and professional registration are up to date on an annual basis protects the interests of the clients you support on our behalf.
We must also be able to provide copies of your proof of insurance and registration to our clients, or the insurance company under which clients are covered, if requested. Since professionals may decide not to renew coverage/registration, and would therefore no longer meet our requirements, we ask for annual proof of current status in both these areas.