Privacy
Policy

This Privacy Policy aims to describe the practices of Arcora Inc. (“Arcora”, “Company”, “we”) regarding the collection, use and communication of your personal information in the course of Arcora’s operations.

Privacy Officer

Contact Information

Identification of the Business

  • Arcora Inc.
  • 181 Rue Saint-Charles Ouest, Longueuil, QC, J4H 1C8

Collection of Information

Means of Collection

Arcora Inc. collects personal information through various methods, including but not limited to:

  • When you provide personal information by filling out forms, submitting inquiries or registering for our services on our website or platform.
  • When you communicate with us via email, telephone or through other customer service channels.
  • Automatic collection through the use of cookies, web beacons and other tracking technologies when users visit our website or interact with our digital platforms.
  • The collection of technical data such as IP address, browser type, operating system, and device information.
  • Trusted third parties, such as partners, vendors or publicly available sources, in accordance with applicable laws and regulations.
  • Transactions, including service usage details, billing information and other records, as collected during the course of business with our clients.
  • Monitoring tools, such as security systems, logs and analytics, to ensure system integrity and detect potential security issues.

Purpose of Collection

Information is collected primarily to facilitate the services provided by Arcora Inc. The purposes include:

  • Enhancing website functionality and user experience.
  • Responding to user inquiries and service requests.
  • Providing our services and solutions to our customers and their end-users.
  • Conducting internal analytics and operational efficiency improvements.
  • Compliance with legal and regulatory requirements.

Types of Information Collected

Restricted Information

  • Internal policies
  • Legal documents
  • Meeting minutes and internal
  • presentations
  • Contracts
  • Internal reports
  • Microsoft Teams messages
  • Email

Public Information

  • Marketing
  • materials
  • Product descriptions
  • Release notes
  • External facing policies

Confidential Information

  • Customer data
  • Personally Identifiable Information(PII)
  • Company financial and banking data
  • Salary, compensation and payroll information
  • Strategic plans
  • Incident reports
  • Risk assessment reports
  • Technical vulnerability reports
  • Authentication credentials
  • Secrets and private keys
  • Source code
  • Litigation data
  • Consent for the collection and use of personal information is obtained explicitly through forms and interactions where personal information is requested. You will be informed of the specific uses of your data at the point of collection.
  • Users have the right to withdraw consent at any time by contacting our Privacy Officer.

Third-party Sharing and Disclosure

  • Personal information is not disclosed to third parties except when necessary for the provision of services requested by you, or as required by law. Those third parties can be categorized as follows:
    • Service providers
    • Professional advisors and consultants such as accountants and external legal counsels
    • Governmental entities, where permitted or required under applicable law
    • Parties to a prospective business transaction, if applicable
  • All third-party service providers are bound by privacy agreements that ensure a comparable level of protection to that offered by this policy.
  • SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes.

Retention Period

  • Arcora Inc. shall retain data as long as the company has a need for its use, or to meet regulatory or contractual requirements. Once data is no longer needed, it shall be securely disposed of or archived. Data owners, in consultation with legal counsel, may determine retention periods for their data.
  • Personally Identifiable Information (PII) shall be deleted or  anonymized as soon as it no longer has a business use.

Consumer Rights

  • Individuals have the right to access their personal information and request corrections of their personal information, subject to legal restrictions.
  • Requests for access or correction can be made through the contact details provided above.

Security Measures

  • Arcora Inc. implements robust security measures to protect personal information against unauthorized access, loss or alteration. These include physical, technical and administrative measures.

Policy Updates

  • This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Notice of any significant changes will be provided on our website and communicated directly to individuals when applicable.

Contact Information for Further Inquiries

  • For inquiries regarding our privacy practices or to exercise your rights described above, please contact our Privacy Officer.