Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
What should I expect when requesting personal legal guidance?
If you or your family member have legal issues, our legal professionals are just a phone call (1-877-412-7483) or click away from helping you better understand your next steps and other resources that may be available to you. However, it’s important to note that the legal professionals in our network can only provide you with general information and guidance, not complex legal advice. If your issue is more involved, the legal professional may recommend hiring a lawyer privately.
When accessing legal guidance, please note that any research time required for your request will count toward the total hours available on your plan. This is in addition to time spent with the legal professional for a phone consultation, and includes research time where a phone consultation doesn’t occur. Dedicating time to research ensures that the legal professional can investigate relevant laws, regulations and industry standards relevant to your request.
When connecting with a legal professional in our network, here’s what we do/don’t provide:
✓ General guidance (i.e. legal information)
✓ Support understanding legal forms
✓ Support navigating legal jargon
✓ Explanations of the law and legal system in general terms
✓ Recommendations for next steps
✗ Legal advice
✗ Support reviewing legal documents
✗ Applying the law and the legal system for a specific case
✗ Interpretations of the law, including statute and case law and legal principles
✗ Creating a lawyer-client relationship
✓ = provided
✗ = not provided