The Arcora Effect: Client Insights
At Arcora, people come first—always.
To ensure that those who seek our support continue to have consistently amazing experiences, we regularly assess our performance through anonymous, voluntary client surveys. Surveys are shared when clients first access services, and again once support has been provided. They’re conducted and analyzed by our Chief Investigator, and the results are used to measure and track the quality of our client experiences.
The surveys completed by our employee assistance program (EAP) and business clients* in 2024 have been assessed, and we’re pleased to see that the results indicate our clients are satisfied with our programs and are getting the support they need. Check out what we learned below, or in our video summaries for EAP and business supports.
*Because workplace coaching solutions are a new offering for Arcora, no results are available for 2024
95%
of EAP clients were satisfied and would access Arcora EAP services again
93%
of business clients would access Arcora business services again
100%
of clients reported positive experiences with Arcora intake staff
96%
of clients reported a timely, convenient booking experience with their professional
99% of clients reported experiencing positive feelings after speaking with an Arcora intake coordinator
85% of clients immediately reached an Arcora intake coordinator
79% of clients had their appointment(s) within 2-7 days of completing their intake
86% of clients reported that their counsellor focused on finding concrete solutions to their presenting problem(s)
81% of clients were satisfied with the degree of problem resolution they achieved through counselling
82% of clients reported that counselling contributed to improvements at work
100% of clients who were on disability or absent from work* when counselling began reported that counselling helped with their return to work
*respondents who indicated they were back to work at the time of the survey (~4%)
84% of clients reported a high level of therapeutic alliance with their counsellor—a key indicator for successful counselling outcomes
99% of business clients had their HR questions answered to their satisfaction
86% of business clients had their legal questions answered to their satisfaction
91% of business clients had their financial questions answered to their satisfaction
Say goodbye to generic solutions and discover the Arcora difference.
Interested in workplace coaching, mental well-being (EAP) or business supports for your organization? Connect with our Sales team to learn more about our tailored approach—including how Arcora’s solutions can address your unique challenges and elevate your team’s success.