At Arcora, people come first—always. To ensure that those who seek our support continue to have consistently amazing experiences, we regularly assess our performance through anonymous, voluntary surveys. These surveys are conducted and analyzed by our Chief Investigator, and the results are used to measure and track the quality of our client experiences. This process helps us identify emerging issues and areas for improvement, while highlighting any factors that might enhance outcomes for our clients.
The surveys completed in 2024 have been assessed, and we’re very pleased with the EAP results—meaning our clients are satisfied and getting the support they need to feel like their best selves and build resilience. Check out our client insights page or this video summary to see what we learned!
From their first call to their final appointment and follow-up survey—every client interaction matters to us. To make sure we’re continuously improving these touchpoints (and our services, processes and approaches for our clients), we share these results with our internal teams and our extensive professional network. It’s the people we serve who win in the end, and that’s the only result that matters.
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