As a business client, we know how important it is to have access to top-notch business support whenever you need it. In order to ensure that’s exactly the kind of experience Arcora clients receive, it’s important for us to regularly take stock of how we’re doing and find ways to continuously improve our services.
To this end, our Chief Investigator constantly measures and highlights service delivery factors that impact outcomes for our clients, including through the delivery of anonymous, voluntary surveys conducted once clients access our business supports and again after their file has been closed.
The surveys completed in 2024 have been assessed and we’re very pleased with the results. Check out our client insights page or this video summary to see what we learned.
We work hard to ensure that our business clients have the best possible experience with every touchpoint at Arcora—from their first call to their final consultation and follow-up survey. As a means to achieve that goal, we share these results with our internal teams and the professionals in our network to ensure we’re working together to continuously improve our services, processes and approaches for our clients. Ultimately, we want our services to contribute to your thriving, resilient business, and we’re always on the hunt for ways to remove barriers and make your experience even better!
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