Whether or not we’re aware of it, we all take on a variety of roles each day. They become second nature—friend, colleague, parent and so on—each a slightly different version of ourselves with distinct expectations that guide the ways in which we interact with others. Beyond those roles, we’re also humans with complex feelings, needs and points of view. Mix that all together and, despite our best efforts, conflict will inevitably crop up at some point.
Disagreements are daunting but also unavoidable, so it’s always best if you’re able to work things out sooner rather than later. Learn how Arcora’s employee assistance program (EAP) can help with navigating relationship dynamics—whether it’s strengthening your emotional intelligence (EQ), developing conflict resolution skills or working through personal challenges that are affecting how you engage with others.
EQ to the rescue
Put simply, emotional intelligence is our ability to identify and regulate our own emotions while also being mindful of the emotions of others. The ability to tune in to how others are feeling makes it easier to relate to them, which in turn boosts compassion and empathy. Understanding and managing our own emotions also helps with keeping an even keel in stressful or frustrating situations, preventing impulsive behaviour that would otherwise cause regret later on. These aspects all contribute to effective communication, a key factor for maintaining healthy social connections.
However you’re feeling about your own EQ, the good news is that it can always be developed with a bit of effort! Consider what’s involved: understanding your own and others’ emotions and being able to control your emotions and reactions—all areas that can be addressed through counselling. With an Arcora EAP, you have access to over 70 counselling methodologies, including mindfulness-based practices. These techniques focus on observing your thoughts and feelings, as well as your body’s reactions, which are all fundamental to building emotional intelligence.
Put down your dukes
Of course, a strong EQ helps immensely with conflict resolution. However, even your best efforts at self-awareness and self-regulation won’t exempt you from experiencing interpersonal strain. Whether you’re facing conflict in your work or personal life, the reality is that:
- It’s the result of a clash. Whether that’s opposing beliefs, opinions, perceptions or something else, you just can’t seem to get on the same page.
- Both sides feel like they’re not being heard, or their needs are not being met.
- The situation brings on strong emotions—like anger, frustration or distress—that make it difficult to handle things rationally.
There’s also the influence of relationship and power dynamics, including those aforementioned individual roles. In any dispute, your relation to the other person involved is a major factor. Think of a disagreement you’d have with your spouse or partner versus your boss—how you communicate, the issues you face and how you resolve them will all differ greatly.
That said, no matter the discord, we’re all prone to common mistakes that will invariably push things further in the wrong direction. If you’re hoping for conflict resolution, be sure to avoid:
- Bringing up past issues or grievances that are unrelated to what’s at hand.
- Allowing your ego to take over and placing blame on others. You won’t find a solution if you’re focused on being right.
- Confronting the situation while emotions are running high.
When it comes to conflict, the old adage rings true: “there are three sides to every story.” Your perception is your truth, and the same can be said inversely. Amongst the tension, try to remember that an objective solution lies somewhere in the middle. You might just need a little help to find it.
Never fear, your EAP is here
Whether you want to work on emotional intelligence, interpersonal issues or any other challenges you’re facing, your employee assistance program is here for you—and your family too! Arcora offers individual, couples and family counselling to tackle a wide range of personal and relationship struggles. Our comprehensive wellness supports also include legal, financial and nutritional guidance from experienced professionals, as well as support with navigating care for children or elder adults. Whatever your situation, Arcora has a solution to help you bring your best self forward. All you have to do is reach out.
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