Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
What’s childcare navigation support and what should I expect when requesting it?
With Arcora, you’re just a phone call or click away from confidential and professional support—whenever and however you need it.
If you don’t have time to search for daycare options, have specific childcare needs or just don’t know where to start, we’ve got you covered! If you or your family member are looking to access childcare navigation support, you simply:
- Call us at 1-877-412-7483 and provide your certificate (if applicable) and policy number. You can also request support through our online form.
- Next, you’ll have a confidential conversation with a member of our intake team (or complete details on the online form) who will assess your requirements, research options on your behalf and provide you with a detailed email summary within three to five business days. The summary is yours and you can take it from there.
Example:
Sarah needs either a licenced day home or daycare facility for her 12-month-old child with the following criteria:
- Located downtown Toronto, preferably near the Financial District
- Must provide snacks, meals and field trips
- Be within a budget of $1,100 per month
- Cloth diapering services and vegetarian meals are preferred but not required
Sarah contacts Arcora and has a chat with one of our intake staff about her needs and criteria for childcare. The intake staff begin an exhaustive search and, within three to five days, emails the parent a summary report with recommended childcare facilities that meet (or closely meet) their criteria. Sarah, after doing her own research on the options in the summary, then reaches out to the facilities she’s interested in.