Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
What’s Arcora’s billing process?
In a nutshell, at the end of each month, we pay you for work completed during the previous month or before*. Here are a few reminders:
- By logging into e-Tera, you can either submit A) all your outstanding invoices from the My Caseload page or B) individual invoices from a client’s Treatment Summary page.
- You can generate a comprehensive invoice list that can be used for your own recordkeeping from e-Tera’s My Caseload page.
- We don’t send end-of-year tax receipts.
- Invoices aren’t paid unless your corresponding reports are up to date by the end of the month and/or if they’re submitted 90 days past their deadline.
- Note that the invoice number generated by e-Tera includes the first two letters of the month it was created (e.g. invoices starting with JA will be paid at the end of February, FE at the end of March and so on).
- Arcora will cover one no-show/late cancellation fee per referral on a client’s behalf, at the Arcora rate.
*Invoices received after the cut-off date (7th of each month) will not be paid until the end of the following month (e.g. an invoice for May submitted after June 7 will be paid at the end of July).