Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
What should I expect when requesting business legal guidance?
With Arcora, you’re just a phone call or click away from confidential and professional legal guidance—whenever and however you need it.
If you’re looking to access legal guidance, you simply:
- Call us at 1-877-412-7483 and provide your policy number or complete the online form (which is also available on our Digital Business Library).
- Next, you’ll have a confidential conversation with a member of our intake team (or complete details on the online form) who will actively listen to your issue and match you with the legal professional best suited to meet your needs and most likely to produce a successful outcome for your business.
- The legal professional (lawyer) will then connect with you by phone, and you’ll work together to discuss legal information relevant to your question. However, it’s important to note that the legal professionals in our network can only provide you with general information and guidance, not legal advice or opinion. If your question is more involved or you are facing a specific legal issue, the legal professional may recommend hiring a lawyer privately.
When accessing legal guidance, please note that any research time required for your request will count toward the total hours available on your plan. This is in addition to time spent with the legal professional for a phone consultation, and includes research time where a phone consultation doesn’t occur. Dedicating time to research ensures that the legal professional can investigate relevant laws, regulations and industry standards relevant to your request.
When connecting with a legal professional in our network, here’s what we do/don’t provide:
✓ Legal information
✓ Support understanding standard legal forms
✓ Support navigating legal jargon
✓ Explanations of the law and legal system in general terms
✓ General guidance for potential next steps
✗ Legal advice or opinion
✗ Support reviewing or completing legal documents
✗ Applying the law and the legal system for a specific case
✗ Interpretations of the law, including statute and case law and legal principles
✗ Creating a lawyer-client relationship
✓ = provided
✗ = not provided