Always ask.

With Arcora, you’re just a phone call or click away from confidential and professional HR support—whenever and however you need it.

If you’re looking to access HR guidance, you simply:

1. Call us at 1-877-412-7483 and provide your policy number or complete the online form (which is also available on our Digital Business Library).
2. A member of our intake team will actively listen to your issue and match you with the HR professional best suited to meet your needs and most likely to produce a successful outcome for your business.
3. The HR professional will then connect with you by phone, and you’ll work together to address your issue.

When connecting with an HR professional in our network, here’s what we do/don’t provide:

✓ HR information, including how to address common HR problems and/or concerns

✓  General HR guidance, including, but not limited to information on:

• • • Absenteeism/presenteeism
    • Challenging employees
    • Conflicts with employees and management
    • Navigating workplace death and suicide
    • Employment insurance and group benefits
    • Onboarding, leaves (e.g. maternity, medical, etc.) and terminations
    • Payroll and overtime
    • Time off (paid and unpaid)

✓  Support understanding standard HR forms

✓  Support navigating HR jargon

✓  Support interpreting HR legislation

✓  Support applying HR policies and procedures for a specific case

✓  General guidance for potential next steps

✗ Support reviewing, drafting or rewriting HR documents, policies, procedures, products or services

✗ Accepting emails with documents for review

✗ Development of an HR policy handbook

✓ = provided
✗ = not provided

Mental health counselling

Depending on your plan, you may have the option to refer employees who are struggling. In these cases, we have an extensive Canadian counsellor network that can provide the timely and confidential support employees need—either through phone, virtual or in-person sessions. To refer an employee, have them call us at 1-877-412-7483 or complete the online form, and provide them with your customer number and their employee number (note they may also be asked for their referring manager’s name). We’ll take care of the rest.

Business assistance resources

You may also have access to the Digital Business Library—a carefully curated online library of business information and resources (including sample forms, how-to guides, podcasts and videos) that you can access at any time to supplement the HR professional telephone guidance. If you’re not sure if it’s included in your plan, contact us and we’ll let you know.