Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
How does Arcora keep client information and data secure?
Respect for your privacy starts as soon as you contact us. All Arcora employees are bound by a confidentiality agreement, and any personal information about you is collected in accordance with privacy legislation.
Technology
Our online reporting system, e-Tera, employs a confidential client coding system as well as two main applications (one for Arcora staff and one for its professionals) that have a separation of data between the intake process, the professional counselling sessions and the plan administration data to ensure privacy is maintained at all times during the transfer and recording of information.
Individuals
After your signed consent form is returned, subsequent communications never include your full name or other identifying information. Instead, a confidential client coding system is used to protect your privacy. Details on the nature and content of your counselling sessions cannot be shared with anyone without your written consent, and your counsellor is further governed by their professional association’s code of conduct and ethics requirements, which are in place to protect your privacy. There are only two circumstances where we may be required by law to report information you share:
- There’s a risk to yourself or someone else (this includes children)
- Your file is subpoenaed by a court of law
Employers
While your employer may be provided with high-level, aggregate program usage reports on occasion, these reports never include any identifying information. In fact, if there is any risk of exposure at all, we simply don’t issue them because your privacy comes first.