Tools for Managing Difficult Behaviours

Are you seeking techniques to handle difficult or aggressive situations? Do others become defensive when you bring forward concerns? You won’t change working relationships by trying to control other people’s behavior, but you can by changing how you act in relation to them. You can place your energy in blaming and complaining about someone or you can use it to experiment. Join us for an opportunity to explore ways to find more productive means of interaction through effective listening and responding.