Arcora staff may contact you to clarify details or gather more information to ensure you’re matched to the professional best suited to meet your needs. Note that professional legal guidance is provided by phone only. Professional legal guidance is intended for general consultation only, so developing materials on your behalf, reviewing documents or consulting on highly complex or case-specific issues are not covered. For supports not covered, you may be recommended to hire an external lawyer privately. Phone consultations and any research time completed by our legal professionals, may count towards the total hours available on your plan.