Access Your EAP Supports.

We’re ready when you are!

If you’re covered through your employer, health benefits insurer or other organization to receive support from Arcora and are looking for counselling services or other guidance—you’ve come to the right place.

If you or a family member require immediate assistance, please call or text the Suicide Crisis Helpline (available 24/7/365) immediately at 988.

Note the Arcora member is the person in your family who has access to Arcora services through their employer or insurer.

Because offerings can differ from one company to the next, it's possible that your solution may not give you access to all services listed below. Don't worry though, we'll be in touch if that's the case and will work with you to find the support you're looking for.

Once you click submit, we’ll email you in 1-2 business days with childcare options we think will be the best fit for you based on the information you shared (please keep an eye on your email/junk mail folder for an email with the subject: Childcare info). It will then be up to you to reach out to find out more about the options you think will work for you and your child.

By signing below, I understand/authorize/consent to the following:

1. Arcora counselling programs are designed as time-limited, goal-oriented mental health treatment programs using evidence-based modalities.
2. The collection and use of necessary information to manage my case file. Necessary information includes personal information, contact notes, dates of my sessions, summary of interventions, general assessment of my progress and counselling outcomes, all of which will be collected, used and disclosed in compliance with applicable federal and provincial laws. This information is collected to ensure proper invoicing and therapeutic due diligence.
3. There will be no disclosure of any information to my employer or other third parties that would expose my identity or reveal the content of my counselling sessions, without my written permission. In the case of counselling with family or other members, Arcora cannot be responsible for a breach of one client’s privacy by the other client.
4. The confidential nature of my counselling will be respected unless there is a reason to believe there is a risk to myself or someone else, including a child or if the file is subpoenaed by a court of law. Arcora will only disclose the contents of my file in accordance with applicable law.
5. Arcora staff members managing my file will store and handle all personal information as confidential and in compliance with applicable federal and provincial laws. This confidential information is held only between the Arcora Clinical Affiliate, Arcora staff members and designated business contractors and/or associates.
6. Anonymous information related to my treatment may be used for research purposes, regarding program effectiveness, satisfaction, improving services and demonstrating impact. I may be emailed a confidential survey pertaining the above-mentioned.
7. To ensure the best possible service and care, Arcora Clinical Affiliates may participate in Arcora staff-led clinical consultations (individual or group) regarding my treatment. In the case of group consultations, which involve other Arcora Clinical Affiliates, only non-identifying clinical information is shared.
8. Non-identifying demographic information and access information is collected and pooled for utilization reports to insurers. Monthly invoices are provided to insurers using plan certificate numbers, or confidential file codes if billing direct to employers.
9. Arcora Clinical Affiliates must remain neutral. They are unable to make diagnoses or recommendations about legal, medical or work-related matters based on information gathered from Arcora sessions. Arcora Clinical Affiliates cannot participate in labour relations, disability assessments or act as an expert witness in court. Clinical Affiliates cannot write reports or letters for reasons not discussed in the initial request for counselling, which may place Arcora in a conflict of interest with the employer.
10. Submitted reports to Arcora represent a summary of the counselling sessions and are the confidential property of Arcora. I may review this summary with an Arcora staff member or obtain a copy upon request.
11. I may report a complaint or request a different Clinical Affiliate at any time. Arcora may gather information to endeavour service provision is to my satisfaction.
12. This consent is valid for the time that Arcora must maintain the file.

Costs: The cost of sessions is covered by my assistance program. I am aware Arcora will cover one no-show/late cancellation fee per referral on my behalf, at the Arcora rate. This will count towards my total hours of allotted service on my plan and as such, cannot exceed a plan’s available hours. However, I will be responsible for the full cost of additional missed appointments and appointments changed or cancelled with less than 24 hours notice, as may be assessed by the Clinical Affiliate. This pertains to counselling under any modality, face-to-face, telephone or video.

File Closure: Our counselling programs are designed as time-limited interventions rather than open ended. Files can be closed if no appointments are booked within 60 days. Arcora will endeavour to follow up with the Clinical Affiliate and client prior to file closure. Files can be re-opened if services are required later.

Informed Consent: Benefits, limitations and risks of counselling have been explained to me. I have read and understand the above and have discussed any questions with the Arcora Clinical Affiliate.

If you or a family member are in immediate risk, please contact the Canada Suicide Prevention Service immediately at 1.833.456.4566 or text 45645. They’re available 24/7/365 to help. Your answer will help us make the best therapeutic match for you.

Once you click submit, a professional in the Arcora Network will be in touch by phone within 1-2 business days to get you the legal guidance you need.